Terms & Conditions

Last Updated: 10, August, 2026

Welcome to Culinara ("we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of the Culinara website, products and services.By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Culinara
Culinara is a premium Indian kitchenware and home essentials brand owned and operated by Shah Agencies, a third-generation family business with decades of expertise in the kitchenware industry.Our products are thoughtfully curated to elevate everyday living through exceptional craftsmanship, contemporary design and lasting quality.

2. Eligibility
By using this website, you confirm that: You are at least 16 years of age or are using the website under the supervision of a parent or legal guardian.You have the legal capacity to enter into a binding contract under applicable Indian law.All information provided by you is accurate, current and complete.

3. Acceptance of Orders
All orders placed through our website are subject to acceptance and availability.After placing an order, you will receive an acknowledgement email confirming receipt of your order. This acknowledgement does not constitute acceptance of your order.We reserve the right to:Accept or decline any order.Limit quantities purchased.Cancel orders suspected to be fraudulent or placed in violation of these Terms.Cancel orders due to pricing, inventory or technical errors.If your order is cancelled after payment has been processed, the applicable refund will be initiated to your original payment method.

4. Product Information
We strive to ensure that all product descriptions, specifications, dimensions, photographs and pricing are accurate.However:Colours may vary slightly depending on your device or screen settings.Handmade or naturally finished products may exhibit minor variations that do not constitute defects.Product dimensions may vary slightly due to manufacturing tolerances.We reserve the right to modify product specifications without prior notice where necessary.

5. Pricing
All prices displayed on the website are in Indian Rupees (INR).Unless otherwise stated:Prices include applicable taxes where required by law.Shipping charges, if applicable, will be displayed during checkout.Promotional pricing may be offered for limited periods.In the event of an obvious pricing error, we reserve the right to cancel affected orders.

6. Payment
We accept secure online payments through authorised payment gateways.Accepted payment methods may include:UPICredit CardsDebit CardsNet BankingDigital WalletsOther payment methods displayed during checkoutPayments are processed securely through third-party payment providers. Culinara does not store your complete payment card information.

7. Shipping & Delivery
Delivery timelines provided on our website are estimates and may vary depending on:
- Product availability
- Courier operations
- Public holidays
- Weather conditions
- Remote delivery locations
- Circumstances beyond our reasonable control
- Risk in the products passes to you upon successful delivery.

Detailed shipping policies are available on our Shipping Policy page.

8. Returns, Replacements & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Generally: Products must be unused, unwashed and returned in their original packaging where applicable. 

Certain categories may not be eligible for return due to hygiene or safety reasons. Damaged or incorrect products should be reported within the timeline specified in our Returns Policy. Refunds, where approved, will be processed to the original payment method.

9. Warranty
Certain products may include manufacturer or brand warranties. Warranty coverage, duration and exclusions vary by product category and are described on the relevant product pages or warranty documentation.
Warranty does not cover:
- Normal wear and tear
- Improper use
- Accidental damage
- Negligence
- Commercial misuse
- Unauthorised modifications

10. User Accounts
If you create an account with Culinara, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- All activities conducted through your account.

Please notify us immediately if you suspect unauthorised access.

11. User Conduct
You agree not to:
- Violate any applicable law.
- Upload malicious software or harmful code.
- Attempt unauthorised access to our systems.
- Use automated tools to scrape website content without permission.
- Interfere with the website's security or functionality.
- Engage in fraudulent transactions.
- We reserve the right to suspend or terminate accounts engaged in prohibited activities.

12. Intellectual Property
Unless otherwise stated, all content on this website, including but not limited to:
- Logos
- Product designs
- Images
- Videos
- Graphics
- Text
- Product descriptions
- Website design
- Branding
- Trademarks
is owned by or licensed to Culinara and protected under applicable intellectual property laws.No material may be copied, reproduced, distributed or commercially exploited without prior written permission.

13. Reviews & User Content
Customers may submit reviews, ratings or other content.By submitting content, you grant Culinara a non-exclusive, royalty-free, worldwide licence to use, display, reproduce and publish such content for business purposes.
We reserve the right to remove content that:
- Is misleading or inaccurate.
- Contains offensive language.
- Violates applicable laws.
- Infringes intellectual property rights.
- Constitutes spam or promotional material.

14. Promotions & Discount Codes
Promotional offers are subject to individual campaign terms. Unless otherwise stated:Offers cannot be combined. Discount codes have no cash value. Promotions may be modified or withdrawn without prior notice.Misuse of promotional offers may result in cancellation of orders.

15. Limitation of Liability
To the maximum extent permitted by applicable law, Culinara shall not be liable for:
- Indirect losses
- Consequential damages
- Loss of profits
- Loss of business opportunities
- Data loss
- Delays caused by third-party service providers

Nothing in these Terms limits liability that cannot legally be excluded under Indian law.

16. Force Majeure
We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Government restrictions
- Pandemic-related disruptions
- Labour disputesTransportation interruptions
- Internet or telecommunications failures

17. Third-Party Services
Our website may integrate with or link to third-party services, including payment gateways, logistics providers and external websites.We are not responsible for the content, privacy practices or services provided by third parties.

18. Privacy
Your use of our website is also governed by our Privacy Policy. We collect, process and store personal data in accordance with:The Digital Personal Data Protection Act, 2023 Applicable Indian laws

Our Privacy Policy

19. Electronic Communications
By using our website or contacting us electronically, you consent to receive communications electronically, including order confirmations, invoices, updates and customer service responses.

20. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India, including:
- Information Technology Act, 2000
- Indian Contract Act, 1872
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Digital Personal Data Protection Act, 2023
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

21. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business, legal requirements or website functionality.The updated version will be published on this page with a revised "Last Updated" date.Continued use of the website after such changes constitutes acceptance of the updated Terms.

22. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: info@culinara.in
Customer Support: help@culinara.in

Our Commitment
At Culinara, we believe that trust is earned through transparency, thoughtful service and enduring quality. These Terms are designed to ensure a fair, secure and reliable experience for every customer while reflecting our commitment to craftsmanship and exceptional customer care.